EC-COUNCIL CERTIFICATION
INRTODUCTION
In the quest for sustainable competitive advantage, companies have finally come to realize that technology alone is not that. What sustains is knowledge. It is in unchaining knowledge that lies in your company’s people, processes, and experience that the hope for survival rests. This course teaches you the essential principles of knowledge management. Shows how KM and CRM technologies work, and how they impact the IT infrastructure. Also shows how to use team-building and goal-setting exercises to create excellent KM/CRM projects, and how to align e-business strategy and technology choices
WHO SHOULD ATTEND
This course is designed for people of all roles and disciplines that are new to the field of knowledge management or need to understand the whole picture. It is designed to bring people up to speed fast so they can participate in knowledge management initiatives in their organization.>
DURATION
3-5 days (9:00AM - 5:00PM)
CERTIFICATION
This comprehensive course provides the knowledge and skills you need to pass the EC-Council Knowledge.Management Exam 212-69. The e-Business certification Knowledge Management exam will be conducted at the last day of the training. Students need to pass the online Prometric exam to receive the CEP certification.
EXAM DETAIL
- Number of Questions: 50
- Passing Score: 70%
- Test Duration: 2 Hours
- Test Format: Multiple Choice
- Test Delivery: Prometric Prime Online Website
COURSE OUTLINE
Module 1: Introduction to Knowledge Management
Module 2: Knowledge and Learning
Module 3: Organizational Learning and Learning Organizationsn
Module 4: Organizational Culture, Change Management and Communities of Practice
Module 5: Enabling Technologies
Module 6: Knowledge Management Frameworks and Processes
Module 7: Knowledge Strategy
Module 8: Knowledge Management Assessment and Planning
Module 9: Knowledge Management Measurements and Methodologies
Module 10: Building a Business Case for Knowledge Management